Web widget enables website visitors to initiate chat with the reps for any specific questions or issues. Websidget captures customer’s name, email and reason for the chat. Web widget can be customizable per the client’s requirements. Greeting text can be changed, widget background color can be changed per client’s requirement. Web widget uses socket communication with the web chat reps to send and receive messages. Webwidget auto pops based on the visitor page , number of pages viewed, time spent on the website etc.